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Lifeline to business
Recently, my business lost phone service due to a power
transformer that was struck by lightning. Normally, repairs of
this nature take very little time, but we were informed after it
happened that we might not have service restored for three days.
Not knowing what could be done, I assumed we would have to live
with it. My business started feeling the effects of not having
telephone service almost immediately. I liken it losing the
remote control and having to get up and manually change the
channels. You really don't know how valuable something is to you
until you no longer have it. In desperation, I called the
company who provided our business phone system to see if we had
any options. I was pleasantly surprised.
Our out of the office sales reps were tied into the system via a
mobile communications protocol that allowed them to forward
voicemail to our office phone system. In other words, incoming
cellular voicemail was connected to our landline system. The
company representative told us that we could also use this
protocol to receive incoming and place outgoing calls. While
this didn't allow our customers to reach us as the numbers were
different, it did allow us to reach them. We were still able to
work from our desks, and, because we weren't receiving a high
volume of incoming calls from customers, we were able to catch
up on a backlog of work. I was surprised at the capability of
our phone system to still allow us to still function, albeit in
a diminished capacity, while the repairs were made. I'm grateful
for not only having a quality business phone system, but also
for having purchased it from a professional who was able to help
us when our phone service provider was not. Phone service is
something I had taken for granted, but not any longer.
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